--- title: "FosterCore — The Operating System for UK Fostering Agencies" source_url: "https://www.fostercore.uk/legal/terms" retrieved_by: "AnswerRail Edge Engine v1.2.7-v27 (https://answerrail.com)" level_of_detail: "standard" token_payload_reduction: "83.5%" raw_html_bytes: 58105 compiled_body_bytes: 9578 entities_extracted: 0 currency_recall_static_html: "100%" monitored_currency_tokens: 1 link_recall_static_html: "100%" monitored_content_links: 2 rfc_compliance: "RFC 9110" last_verified_at: "2026-11-11T21:41:03.266Z" cache_age_seconds: 0 origin_cache_control: "private, no-cache, no-store, max-age=0, must-revalidate" --- > **Canonical Source:** [https://www.fostercore.uk/legal/terms](https://www.fostercore.uk/legal/terms) > > *The UK's first AI-driven fostering agency platform. Manage placements, track Ofsted readiness, and surface compliance gaps automatically — in a system your social workers can actually use.* # Master SaaS Service Agreement Last Updated: October 2026 · Effective Date: October 2026 · ICO Reg: ZC136598 ## 1\. Contracting Parties and Definitions This Master SaaS Service Agreement ("Agreement") is entered into between **FosterCore** (UK Information Commissioner's Office Registration No. **ZC136598**, contact: [\[email protected\]](/cdn-cgi/l/email-protection#a0ccc5c7c1cce0c6cfd3d4c5d2c3cfd2c58ed5cb)) ("FosterCore", "we", "us") and the subscribing Independent Fostering Agency or Local Authority ("Agency", "Customer"). In this Agreement: **"Platform"** means the FosterCore Agency Operating System, including all web applications, APIs, and AI features; **"Authorised Users"** means the Agency's employees, contractors, and panel members granted access; **"Subscription Period"** means the monthly or annual billing term selected by the Agency; **"Special Category Data"** has the meaning given in Article 9 of UK GDPR. ## 2\. Provision of Service & 30-Day Parallel Run Trial FosterCore shall provide the Platform to the Agency as a cloud-hosted SaaS product on a subscription basis. This is a business-to-business (B2B) service agreement. New Agencies receive a 30-day cardless "Parallel Run" evaluation period upon workspace creation with no automatic charge at trial expiry unless the Agency actively completes a paid checkout session. ## 3\. Pricing, VAT, and Subscription Renewal (DMCC Act 2024 Compliance) Fees are charged on a per-active-approved-carer tier basis as detailed on the Pricing page. All quoted prices are exclusive of **UK Value Added Tax (+ 20% VAT)** where applicable. **Unlimited Authorised Users** are included at no additional cost. Paid subscriptions renew automatically at the end of each monthly or annual billing cycle unless cancelled beforehand via the 1-click Stripe Billing Portal inside the Agency Dashboard or by emailing [\[email protected\]](/cdn-cgi/l/email-protection#4125312e01272e32352433222e33246f342a). In accordance with the UK Digital Markets, Competition and Consumers Act 2024, renewal reminders are issued prior to annual renewals. Invoices are raised in advance and payable within 14 days (or Net 30 days for Local Authority Purchase Orders). Deregistered carer records are retained at no additional cost, as mandated by Regulation 30 of the Fostering Services (England) Regulations 2011. ## 4\. Uptime and Service Level Agreement We target **99.9% uptime** measured on a calendar month basis, excluding scheduled maintenance. Planned maintenance will occur exclusively during non-peak hours (01:00–04:00 GMT) with 48 hours' written notice. The Agency's sole remedy for failure to meet the SLA is a service credit of 5% of the monthly fee for each full hour of unscheduled downtime, capped at 30% of the monthly invoice. ## 5\. Data Migration For agencies migrating from legacy systems (e.g., CHARMS, IntuitiveCare, Access Mosaic, Liquidlogic), FosterCore provides data migration tooling via CSV/JSON import or assisted onboarding. The Agency retains responsibility for verifying data integrity prior to "Go-Live" sign-off. No historical safeguarding or compliance data shall be discarded during migration without the Agency's explicit written authorisation. ## 6\. Intellectual Property All intellectual property rights in the Platform, including source code, design, documentation, and AI workflows, remain vested in FosterCore. The Agency is granted a non-exclusive, non-transferable, revocable licence to use the Platform during the Subscription Period. All statutory records and data entered by the Agency into the Platform remain the exclusive property of the Agency (as Data Controller). ## 7\. Confidentiality Each party agrees to keep confidential all information disclosed by the other party that is designated as confidential or that would reasonably be understood to be confidential. This obligation survives termination of this Agreement for a period of 5 years. Disclosure is permitted where required by law, regulation, or court order (including Ofsted inspections and LADO investigations), provided the disclosing party gives reasonable prior notice where legally permissible. ## 8\. Limitation of Liability & Indemnity (UCTA 1977 Compliant) To the maximum extent permitted by English law: (a) FosterCore's total aggregate liability in contract, tort (including negligence), breach of statutory duty, or otherwise arising under or in connection with this Agreement shall in no event exceed the greater of (i) **100% of the total Subscription Fees actually paid by the Agency to FosterCore in the 12 months immediately preceding the event giving rise to the claim**, or (ii) **£500 (five hundred pounds sterling)**; (b) neither party shall be liable for any indirect, consequential, special, or incidental losses, loss of profits, loss of contracts or local authority framework agreements, loss of goodwill, or regulatory fines/penalties; (c) nothing in this Agreement shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded under the Unfair Contract Terms Act 1977. ## 8A. Non-Delegable Statutory, Safeguarding & Clinical Responsibility The Agency acknowledges and agrees that: (a) **FosterCore is a software-as-a-service administrative tool and Data Processor only**, and is not a Registered Fostering Service Provider, social work agency, legal practice, or regulated tax/accounting advisor; (b) under the Care Standards Act 2000, the Children Act 1989, and the Fostering Services (England) Regulations 2011 (and devolved UK equivalents), all statutory, clinical, and safeguarding duties — including Schedule 3 vetting verification, Regulation 26 Form F assessments, Regulation 27 Fostering Panel recommendations and Agency Decision Maker (ADM) qualifying determinations, Regulation 28 annual reviews, safer caring risk assessments, and Regulation 40 / Schedule 7 notifiable event reporting — remain the **sole, non-delegable legal responsibility of the Agency's Registered Provider, Responsible Individual, Registered Manager, and Agency Decision Maker**; (c) while the Platform generates draft reports, Annex A exports, and Schedule 7 notification drafts, **the Platform does not automatically transmit or lodge notifications with Ofsted, LADO, the Disclosure and Barring Service (DBS), or Police**, and the Registered Manager must manually verify and submit all statutory notifications via the official Ofsted Provider Portal or statutory channels within the legal deadline; (d) all calculators (including HMRC Qualifying Care Relief HS236 estimates), compliance RAG indicators, matching scores, and AI-assisted drafts are decision-support aids only and must be independently verified by a qualified professional prior to reliance; and (e) the Agency shall indemnify and hold harmless FosterCore against any third-party claim, regulatory action, or LADO/Ofsted proceeding arising out of the Agency's fostering placements, safeguarding decisions, or failure to discharge its statutory duties. ## 9\. Acceptable Use & Human-in-the-Loop AI Governance The Agency shall not: (a) use the Platform for any unlawful purpose; (b) attempt to reverse-engineer, decompile, or disassemble any part of the Platform; (c) share access credentials between multiple individuals; (d) use AI drafting features to generate fabricated safeguarding evidence or rely on AI outputs without qualified Social Worker / Registered Manager verification; (e) store data unrelated to the Agency's statutory fostering functions. We reserve the right to suspend access for material breach of this clause with 24 hours' written notice. ## 10\. Termination, Statutory Retention Guards, and Off-boarding Either party may terminate this Agreement: (a) at any time via the self-service billing portal or with 30 days' written notice taking effect at the end of the current billing period; (b) immediately, if the other party commits a material breach and fails to remedy it within 14 days of written notice. Upon termination, FosterCore provides a complete structured data export (JSON/CSV) within 10 working days so the Agency can fulfil its statutory retention duties under Regulation 30 (10 years for carer records; 25 years in Scotland) and Regulation 32 (75 years from Date of Birth for Looked-After Children records). Following written confirmation of safe export receipt by the Agency's Data Protection Officer, live Agency data is purged within 14 days and encrypted database backups expire within 90 days. ## 11\. Force Majeure Neither party shall be liable for failure to perform obligations where such failure results from circumstances beyond reasonable control, including natural disasters, acts of government, pandemic, or infrastructure-level cloud provider outages. The affected party shall notify the other within 48 hours of the force majeure event. ## 12\. Governing Law and Jurisdiction This Agreement shall be governed by and construed in accordance with the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes arising under or in connection with this Agreement. ## 13\. Amendments FosterCore may update these Terms from time to time. Material changes will be notified to the Registered Manager by email with at least 30 days' notice before taking effect. Continued use of the Platform after the effective date constitutes acceptance of the amended Terms. --- ## AI Ingestion & Edge Optimization Provenance (AnswerRail Verified) - **Edge Delivery & Markdown Compilation:** [AnswerRail.com](https://answerrail.com) — Layer-7 AI Crawler Content Negotiation, `/llms.txt` & Byte-0 Schema Compiler - **Dedicated AI Markdown Subdomain:** https://ai.www.fostercore.uk/ - **Cryptographic Ingestion Certificate:** https://answerrail.com/verify/www.fostercore.uk - **Live Crawler & Referral Telemetry:** https://answerrail.com/stats/www.fostercore.uk